1

Operate point-of-sale equipment

1.1

Point-of-sale equipment is operated in accordance with design specifications

1.2

Point-of-sale terminal is opened and closed in accordance with organisational policies and procedures

1.3

Point-of-sale terminal is cleared and tender is transferred in accordance with organisational policies and procedures

1.4

Cash handling is conducted in accordance with organisational security procedures

1.5

Supplies of change and cash float are maintained in point-of-sale terminal in accordance with organisational policies and procedures

1.6

Records of transaction errors are recorded in accordance with organisational policies and procedures

1.7

Adequate supplies of dockets, vouchers and point-of-sale documents are maintained

2

Perform point-of-sale transactions

2.1

Point-of-sale transactions are completed in accordance with organisational policies and procedures and relevant legislation

2.2

Organisational procedures for cash and non-cash transactions are identified and applied

2.3

Organisational policies and procedures for exchanges and returns are identified and applied

2.4

Information is entered correctly into point-of-sale equipment

2.5

Total price and amount of cash received is verbally stated and correct change is tendered

3

Complete sales

3.1

Relevant documentation is completed in accordance with organisational policies and procedures

3.2

Sales transactions are processed in a timely manner in accordance with organisational policies and procedures

4

Remove takings from register or terminal

4.1

Register or terminal is balanced at designated times in accordance with organisational policies and procedures

4.2

Cash float is separated from takings prior to balancing and is secured in accordance with organisational policies and procedures

4.3

Change is supplied to register or terminal in accordance with organisational policies and procedures

4.4

Register or terminal reading or printout is obtained and interpreted

4.5

Cash and non-cash documents are removed and secured in accordance with organisational policies and procedures

5

Reconcile takings

5.1

Cash is counted accurately

5.2

Non-cash documents are calculated accurately

5.3

Balance between register or terminal reading and sum of cash and non-cash transactions is determined correctly

5.4

Discrepancies between register or terminal reading and sum of cash

This section describes the knowledge and skills required for this unit.

Required knowledge:

Cash and noncash handling procedures, including:

balancing point-of-sale terminal

calculating noncash documents

change required and denominations of change

clearance of terminal and transference of tender

counting cash

credit and returns

credit cards

EFTPOS

maintenance of cash float

opening and closing point-of-sale terminal

recording takings

security of cash and noncash transactions

Organisational policy and procedures in relation to:

cash float

operation of equipment used at register or terminal

register or terminal balance

security of cash and noncash transactions

Relevant health and hygiene regulations and requirements

Relevant legislation, regulations and codes of practice such as:

consumer law

work health and safety (WHS)/occupational health and safety (OHS)

privacy

good and services tax

Records:

electronic

manual

Workplace policies and procedures in regard to client service and point-of-sale techniques

Required skills:

Balance point-of-sale terminal or register

Calculate:

total price

non-cash transactions

discrepancies between reported and actual takings

Count cash

Communicate effectively verbally and non-verbally

Implement organisational policies and procedure in relation to:

credits and returns

customer refunds

Interpret and complete documentation

Manage time effectively and complete tasks in a set timeframe

Operate terminal or register

Report on takings

Tender correct change

Use point-of-sale equipment such as:

calculators

credit cards

EFTPOS

registers

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include demonstration of applying:

required knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement.

Assessment must include exercises that demonstrate competent performance of the following in a range of situations:

operating register or terminal equipment in accordance with manufacturer instructions and organisational policies and procedures

applying relevant organisational policies and procedures ( handling cash and removing takings from register or terminal, cash float, reading registers and recording information)

processing documentation and records responsibly in accordance with organisational policies and procedures

reconciling takings in accordance with organisational policies and procedures.

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts.

Resources for assessment include access to:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

an appropriate range of relevant operational situations in the workplace.

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Method of assessment

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests.

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Point-of-sale equipment may include:

electronic:

terminal and screen

bar code scanner

EFTPOS equipment

manual:

cash register

credit card equipment

Organisational policies and procedures may include:

cash handling security

health and hygiene requirements

operation of point-of-sale equipment

sales transactions

staffing

Cash handling may include:

balancing point-of-sale terminal

calculating non-cash documents

clearing terminal and transferring tender

counting cash

ensuring security of cash and non-cash transactions

maintaining cash float

opening and closing point-of-sale terminal

recording takings

tendering change

Point-of-sale transactions may include:

cheques

credit cards

customer refunds

EFTPOS

smart cards

Noncash documents may include:

cash on delivery (COD)

cheques

credit cards

refunds

Relevant personnel may include:

manager

supervisor

team leader